8.9 What information should I send to Support?


To help us investigate efficiently, include:

  • Your full name
  • The email address associated with USB Club
  • Your USB Club device type
  • Your Mac model
  • Your macOS version
  • Whether you are using an adapter or hub
  • Whether the USB appears in Finder or Disk Utility
  • The exact message shown
  • Screenshots or photos, when applicable
  • The troubleshooting steps you have already completed

NEVER send passwords, login credentials, or reusable security codes.

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