8.6 My USB disconnects randomly.


Random disconnections may be caused by the connection, USB port, adapter, or device.

Try the following:

  1. Disconnect and reconnect the USB securely.
  2. Try another available USB port.
  3. Connect directly to your Mac when possible.
  4. Remove any unnecessary USB hub or adapter.
  5. Keep the USB and computer still while testing.
  6. Close and reopen the Desktop App.
  7. Restart your Mac.

Pay attention to whether the disconnection happens:

  • When the device is moved
  • While using a specific port
  • While using an adapter or hub
  • During a particular action in the Desktop App
  • At regular or random intervals

If the issue continues, contact support@usb.club with those details.

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