8.5 My USB Club device is physically damaged.


Stop using the device if it is bent, cracked, broken, loose, or otherwise physically damaged.

Do not:

  • Force the device into a USB port
  • Attempt to open or repair the device yourself
  • Continue using it if the connector is damaged
  • Tape, glue, or alter the connector before Support reviews it

Contact support@usb.club and include:

  • Your order number, if available
  • Your USB Club device type
  • A description of what happened
  • Clear photos of the device
  • A photo of the connector
  • Whether the device is still recognized by your Mac

We’ll review the damage and explain the available next steps.

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