8.2 My Mac recognizes the USB, but the Desktop App doesn’t.


If the USB appears in Finder or Disk Utility but the USB Club Desktop App remains on Plug in to Continue:

  1. Leave the USB connected.
  2. Close and reopen the Desktop App.
  3. Confirm that your Mac is connected to the internet.
  4. Disconnect and reconnect the USB.
  5. Confirm that you selected Allow when macOS requested removable-volume access.
  6. Try another available USB port.
  7. Restart your Mac and try again.

If you are using an adapter or hub, try connecting the USB directly to your Mac when possible.


If the Desktop App still does not recognize the device, contact support@usb.club and tell us that macOS can see the USB but the Desktop App cannot.

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