7.2 I forgot my login credentials.


The correct next step depends on which information you no longer have.

If you cannot access your USB Club email


Contact support@usb.club and provide:

  • Your full name
  • Your previous USB Club email address
  • An email address where we can reach you
  • A brief explanation of what changed

We may need to verify your account before updating any account information.

If you forgot your Mac password


Your Mac password is managed by macOS, not USB Club. USB Club Support cannot view, recover, or reset it.

Use Apple’s account or password recovery options before trying to authenticate in the Desktop App again.

If Touch ID is unavailable


Use your Mac password when the secure login prompt provides that option.

Never send your password or login credentials to USB Club Support.

Need help?


If you’re still unable to sign in or access your account, contact us at support@usb.club.

Please include your account email address, your Mac model, what you were trying to do, and the exact message shown. We’ll help you determine the safest next step.

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