6.12 The Desktop App is not recognizing my USB.


Try the following:

  1. Disconnect and reconnect the USB Club device.
  2. Confirm that the device is connected directly to your registered Mac.
  3. Try another available USB port.
  4. Close and reopen the Desktop App.
  5. Confirm that your Mac is connected to the internet.
  6. Make sure you selected Allow when macOS requested access to the removable volume.

If you’re using an adapter or USB hub, try connecting without it when possible.


If the device is still not recognized, contact support@usb.club and include:

  • Your Mac model
  • Your macOS version
  • Whether you’re using an adapter or hub
  • A screenshot of the Desktop App
  • The steps you have already tried
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