2.3 My package says delivered, but I haven’t received it.

Sometimes carriers mark packages as delivered shortly before they arrive.

Before contacting Support, please:

1. Check around the delivery location, including entrances, mailrooms, and secure package areas.
2. Ask household members, neighbors, building staff, or reception if they accepted it.
3. Confirm that the shipping address on your order is correct.

4. Review the tracking page for delivery notes or a photo.

   
   

If you still cannot locate the package, contact support@usb.club and include:

• Your order number
• Your shipping address
• Your tracking information
• Any delivery notes or updates from the carrier
• The steps you have already taken

We’ll review the details and help investigate the delivery with you!