10. Contact Support

Not sure where to reach us? Here's a quick guide to help you contact the right team.

10.1 Which email address should I use to contact?

support@usb.club & staff@usb.club

For help with:

Orders and shipping
Onboarding and invitations
Console installation
Account and device access
USB hardware issues
Technical support
Returns, refunds, and replacements

If you've been directed to contact staff@usb.club or it's printed on your USB Club packaging, don't worry, we'll make sure your message reaches the right team!

here@usb.club

For general inquiries, including:

Partnerships
Collaborations
Press and media
Business inquiries
Other non-support questions

10.2 What information should I include?

To help us resolve your issue more quickly, please include:

The email address associated with your account
Your USB Club device type
Your computer model
A description of the issue
Any error messages you've received
Screenshots or photos, if applicable

Need help?

If you're unsure which email to use, send us a message at support@usb.club and we'll point you in the right direction.