7.1 I can’t log in after reinstalling the Desktop App.
USB Club uses secure authentication to help protect access to your account and the network.
During onboarding, you’ll verify your USB Club email address and set up secure login using Touch ID or your Mac password. These are separate steps:
- Email verification confirms the email address connected to your USB Club account.
- Secure login uses your Mac’s Touch ID or login password to authenticate access on your registered computer.
The answers below cover the most common login and authentication issues.
Reinstalling the USB Club Desktop App, restoring your Mac, or replacing its storage may affect your existing access or computer registration.
If you can't login after reinstalling, try the following steps:
- Connect your USB Club device.
- Open the latest installed version of the Desktop App.
- Confirm that your Mac is connected to the internet.
- Complete any email verification or secure login prompt shown.
- Use Touch ID or your Mac password when prompted.
If you still cannot sign in, contact support@usb.club and include:
- Your full name
- The email address associated with USB Club
- Whether your Mac was reformatted, restored, or repaired
- The exact message shown
- A screenshot, if available
We’ll review your account and help restore access.