10.2 What information should I include?


Providing the right details helps us understand your request and reduces unnecessary back-and-forth.

When applicable, include:

  • Your full name
  • The email address associated with USB Club
  • Your order number
  • Your USB Club device type
  • Your Mac model
  • Your macOS version
  • Whether you’re using a USB hub or adapter
  • A clear description of the issue
  • The exact error message shown
  • What you were doing when the issue occurred
  • What you have already tried
  • Screenshots or photos, if helpful

If your question is about shipping, also include:

  • Your shipping address
  • Your tracking number
  • Any updates from the shipping carrier

If your question is about an invitation, also include:

  • The email address used for onboarding
  • The approximate date you submitted the onboarding form
  • The approximate date you received the invitation
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